Refund policy

Effective date: September 14, 2026

This Refund Policy applies to orders placed through GlassyHaven.shop.

Eligibility

We accept return requests only when an item arrives damaged, defective, or materially different from its product description. A request must be submitted within 30 calendar days after delivery. We do not offer returns for change of mind, accidental damage after delivery, normal wear, or items used contrary to their instructions.

How to start a request

Email support@glassyhaven.shop with your order number, a description of the issue, and clear photos or video showing the item, packaging, and shipping label where available. Please keep the item and all packaging until we review your request. Do not send an item back without written return instructions.

Condition and return method

Except where the issue itself prevents it, approved items must be unused and returned with original packaging and included components. Approved returns are made by mail to the return address we provide after review; the fulfillment address is not automatically the return address.

Return shipping, replacement, and refund

Return postage is the customer’s responsibility unless we confirm that the order was incorrectly supplied or was damaged because of a fulfillment error. We do not charge a restocking fee. For an approved claim, we may offer a replacement when stock is available or issue a refund to the original payment method; we will confirm the outcome in writing.

Refund timing

After an approved return is received and inspected, or after we complete review of a verified non-returnable issue, refunds are processed within up to 10 business days. Your bank or card issuer may require additional time to post the credit.

Legal rights

This policy does not limit any mandatory consumer rights that apply in your place of residence.